Between us, Doire Dress Designs Limited and you, Our Valued Customer.
Our Aim “Our aim is to have all our Dancers step out in a unique, tailor made design which compliments not just their Irish Dancing, but themselves as unique individual’s and embodies their passion for Irish Dancing.
Our Dresses are one-off tailored designs, which are at the forefront of modern design and production technology, while retaining hand-made elements of seasoned dress making skill in every design. Our Irish designs have adorned champions at national and international level all over the world, complementing superior dancing with our superior quality made Irish Dance Costumes.
Our team provide each customer with a personalised service which involves the dancer at every stage enabling us to meet each of their individual needs. We ensure quality at every stage of the dress making process, allowing us to create an exclusive design for each customer. Each costume design has a Celtic feel with a distinctive modern twist.”
So what are we both agreeing to?
Well as our customer you are agreeing to allow us to design and manufacture your tailor made costume, in turn we will charge you a fee once the garment has been completed and is ready to be delivered to you.
Well how does it work and what do I need to do?
We try to make the process as simple as possible, therefore dependant on your own circumstances we will work with you to ensure that you get the service that best suits your needs but I will outline our general process s standard.
Normally when you contact us we will ask you a few simple question to allow us to get a better idea of your requirements and will tailor the process to suit.
Following the initial contact we will either
a. arrange a consultation appointment for you to come in to our premises. One of our designers will meet with you during this consultation and will discuss design, fabrics and all other requirements. Measurements will also be taken and although price may be discussed final prices will depend on final designs, fabrics and crystals etc. and will not be available until the garment is nearer completion.
b. If you are an overseas customer or unable to come for a consultation we will forward you all the information required, together with measurement instructions and photos for you to return to us as soon as possible.
Alternatively all this information is available on our website and orders can be made for dresses directly from there.
Secure your delivery slot – our garment normally have lead period of 4 – 6 weeks depending on the time of year. In order to ensure your delivery schedule and before any garment can go into production a non-refundable £300.00GBP deposit will be required and can be paid via card, cheque bank transfer, cash or paypal.
If not received at time of consultation or if requested initial sketches will be sent to you for approval. Once we have received your deposit and approval on design, choice of materials etc., the garment will go into production. Once production has commenced no changes will be allowed to the design.
Once the garment is ready we will contact you to arrange a fitting date or delivery date, at this time final price will also be available. If coming for a fitting then this can be paid after fitting is completed, however if the item is to be delivered than payment must be received prior to dispatch unless prior arrangements are agreed.
Delivery or fitting – if you have arranged delivery of the dress we will send you confirmation of pick up and parcel tracking information. If you attend a fitting at our premises you will normally take the garment with you that day. Any requested alterations to the garment following pickup or delivery will be at the discretion of the production manager and may incur additional charges.
During the design process you are free to have as much or as little input that you like. We will provide you with our expert advice, comments and suggestions.However we will accommodate your ideas as much as we can. If you prefer we will also handle the entire process for you and you can be assured of a unique and superior designed product.
In this contract you won’t find any complicated legal terms or large passages of unreadable text, however it is best to have a few simple things written down so that we both know what is what.
If there is anything else that you wish to know or are not sure of our friendly staff are here to help so please feel free to contact us and we will do our best to provide you with a prompt response.
Here’s the legal stuff
1. Advertising and Marketing
1.1 We take photographs of all our dresses to use in our marketing and advertising campaign, which include but are not limited to leaflets, Web and national press. We also take photograph of all our dancers who come to visit us here at the Studio. In signing this agreement you are agreeing to allow us to use these photographs however if you wish us not to do this please let us know and we will get you to sign a statement of refusal.
2. Our Products and delivery
2.1 Please feel free to notify us of any particular requirements or specifications during the order process and we will be happy to ensure they are met.
2.2 We cannot be held liable for delay in delivery due to any unforeseen circumstances at the time of order.
2.3 Deliveries may be suspended by us at any time due to an event beyond our control.
2.4 Title of the goods will pass to you, the customer, upon full payment of amount due, until this you promise to look after the products that you are supplied
2.5 We cannot be held responsible for damage to goods once they have been delivered to you. We will provide you with guidance on ‘Caring for Your Garment’ which is also available on our website.
2.6 If goods are faulty then we will need to have the goods returned to us to inspect prior to agreeing any course of action to rectify the fault.
3.1 Any subsequent alterations required after delivery of the goods will be charged unless agreed at the time of delivery.
3.2 Goods that are being returned for alteration must be cleaned prior to returning, any such goods not cleaned will be returned unaltered.
3.3 Alteration will be charged as follows; (the Company reserves the right to vary these prices as necessary)
(a) Let Down £80 – £ 120
(b) Let Out £80 – £120
(c) Extra Layers £40 – £ 80
(d) Extra Crystals £25 per 100 up to SS40 clear crystals, £30 per 100 up to SS40 AB colour crystals
4.1 A non-refundable deposit will be required prior to commencement of any work. This may be agreed during consultations or via email. In the event of cancellation the deposit will not be refunded and further payments as outlined in section 5 Cancellation Policy may also be payable.
4.2 The payment of the balance will be due prior to delivery of the goods. Payments made by method other than cash must be cleared in the Company’s account before delivery of goods.
4.3 Unpaid cheques will be subject to an administration fee of £30.
4.4 We reserve the right to charge interest on late payments at a rate of 5% above the base rate of Ulster Bank Limited. Interest shall be calculated from the date payment due until payment received.
5.1 Cancellation or variation of orders by the Customer will entitle the Company to reimbursement for all costs, expenses and loss incurred by the Company as a consequence of accepting the Customer’s order.
But where is the horrible small print?
Just like a parking ticket, you cannot transfer this contract to anyone else without my permission. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this contract is a legal document under exclusive jurisdiction of the laws of Northern Ireland.
Signed on Behalf of Doire Dress Designs Limited
Signed on Behalf of You ‘Our Valued Customer’